Refund policy

Refunds

At ORA, we take pride in the quality of our products and your satisfaction is very important to us. In an event of a damaged product a priority of a replacement product is sent as means of refund, however the decision can still be changed to monetary refund if applicable.

✅ When a exchange is Eligible

We only accept replacement requests if:

• The product sachets arrived unusable
• The product packaging is opened or tampered with upon delivery.

❌ When Refunds Are Not Eligible

Refunds or returns are not applicable for:

• Change of mind
• Incorrect orders made by the customer
• Products that have been used

📩 How to Request a Refund

If your order meets the conditions above, please contact us within 7 days of receiving your product through any of our official social media channels. Provide your order number, proof of purchase, and clear photos of the product condition.

Our team will review your request and respond as soon as possible.

⚡ Processing Time

Once approved, we will initiate the refund or arrange a replacement. Refunds will be processed back to your original payment method, and the time it takes to reflect may vary depending on your payment provider.