14-Day Return Policy

At ORA, we stand behind the quality of our PAP+ enamel-safe whitening strips.
We want you to feel confident trying ORA — that’s why we offer a 14-Day Results Guarantee.

If you use ORA exactly as directed for 14 consecutive days and do not notice visible improvement, you may be eligible for a refund or replacement, subject to the terms below.

Eligibility Requirements

To qualify for the 14-Day Results Guarantee, all conditions must be met:

1. Proper Usage

  • ORA must be used once daily for 14 consecutive days
  • Usage must strictly follow the instructions provided on the packaging and website
  • Skipped days or inconsistent use may void eligibility

2. Photo Documentation (Required)

To ensure fairness and accuracy, customers must provide daily photo documentation:

  • A clear photo of your teeth taken once per day for all 14 days
  • Each photo must:
    • Be taken in natural or consistent lighting
    • Show teeth clearly (no filters, no heavy editing)
    • Include a visible date stamp (either via phone camera settings or screenshot metadata)
  • Photos should be taken at approximately the same time each day where possible
  • First photo must be taken within 2 days of receiving product

These photos allow us to assess usage consistency and visible improvement.

3. Timeframe for Claims

  • Claims must be submitted within 14 days from the first day of use
  • Claims submitted after this window may not be eligible

4. Proof of Purchase

  • A valid order number or proof of purchase from oracare.club is required
  • This guarantee applies only to purchases made directly from our official website

What Qualifies as “Visible Improvement”

“Visible improvement” refers to a noticeable reduction in surface staining or discoloration when comparing before-and-after photos.

Please note:

  • Results may vary depending on individual tooth condition, lifestyle habits, and prior staining
  • This guarantee does not promise a specific shade outcome

Resolution Options

If your claim is approved, ORA may offer one of the following at our discretion:

  • A refund, or
  • A replacement product

Only one claim per customer is permitted under this guarantee.

Exclusions & Limitations

The 14-Day Results Guarantee does not apply if:

  • The product was not used as directed
  • Required photo documentation is incomplete or missing
  • Photos are edited, filtered, or unclear
  • Multiple claims are made by the same customer
  • There is evidence of misuse or abuse of the policy

ORA reserves the right to decline claims that do not meet the above conditions.

How to Submit a Claim

To submit a claim, please email us at:

support@oracare.club

Include:

  • Your order number
  • Daily dated photos (Day 1 to Day 14)
  • A brief description of your experience

Our team will review your submission and respond within 3–5 business days.

Important Notice

This policy is designed to ensure fairness for all customers.
It does not replace or override our standard Refund Policy, and ORA reserves the right to amend this policy at any time.